Page 39 - 臺灣證券交易所109年度年報

2. Promotion, Education, and Public Interest
1) The pandemic has driven the market promotion activities online. There were a total of five online investment forums and three online seminars throughout the year, engaging more than 144 listed companies in over 2,300 meetings with more than 1,000 institutional investors.
2) Promote securities investment education
(1) Promotional education on campus: Activities included securities knowledge workshops for teachers nationwide, the national college and university knowledge competition "Campus Securities Investment Wisdom King," plus visits by schools and organizations. Furthermore, due to the coronavirus pandemic, the TWSE rolled out a remote education plan for securities knowledge, recording nine video courses regarding core securities operations and hosting six video conferences to enhance interactions with teachers and students.
(2) Promotional education for investors: Included 50 sessions of wealth management lectures in community colleges; two Financial Services Charity Carnival events and Biotech Month activities; promotional literature such as the 17th promotional cartoon, red envelopes, and Lunar New Year holiday cards; and 10 promotional clips on securities and finance produced jointly with peripheral organizations.
(3) Promotional education for internet users: Encompassed online quizzes with awards and prizes, the "Investor Knowledge Network" website, FB fan page, “FinTech Taipei Forum 2020," and online promotional material for young investors regarding wealth and risk management.
(4) Investor services: Included a service hotline for investors (satisfaction score of 99.79%), and inquiry for accounts, and transaction information.
3) The TWSE held about 20 press conferences in 2020 following monthly board meetings and for significant issues, which included corporate governance evaluation results and market making. More than 1,400 press releases were issued in Chinese, English, and Japanese. The TWSE cooperated with major domestic financial media to hold six investment forums and seminars.
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